Thread + Seed holds your email address in strictest confidence. We do not sell, give away, or otherwise distribute your address to any third party. Users cannot opt out of administrative type emails such as order confirmation messages. When you place an order, we'll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date. This information allows us to process and fulfill your order and to notify you of your order status.
Thread + Seed uses your purchasing information for the purpose of providing you a more efficient and enjoyable shopping experience. We consider the information you share with us to be personal and confidential. We do not sell, trade, or rent any of your personal information to others.
Thread + Seed releases personal account information, in good faith, when such release is believed to be reasonably necessary. This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property and safety of Thread + Seed, our customers, or affected third parties.
All returns must meet the following requirements.
- Mailed back within 10 days of receiving your order. Please understand that Thread + Seed supports emerging brands. For that reason we rotate merchandise frequently. It is critical that all items are returned within 10 days in order to assure your refund.
- Must be unused, undamaged, and with all tags attached.
Swimwear, Undergarments, Artwork, Plants, Stationary, Sale or Discounted Items, Pillows, Blankets / Throws, Shoes, Special Order Items, Used or Worn Merchandise, Items with No tags Attached, Items Purchased In-store. *please note returns are subject to change based on CDC protocols for COVID-19*
Please note: If there is a manufacturer's defect, we will make an exception. In this case, email our Customer Service dept. at Online@ThreadandSeed.com to request an approval and note specifically what the issue is on the return slip provided in your package. Don't see the return slip? Email us at the support email above. The customer service dept. will give you an approval code to add to the return slip. Items that have a defect may not be returned without this code.