Shipping
We offer FREE shipping on orders of $150+! We currently ship within the U.S.. We cannot ship to P.O. boxes, military addresses or multiple addresses. If you wish to ship to multiple addresses please place separate orders.
USA Shipping Chart
| $0 to $149.99 | STANDARD (5 to 7 Bus Days) | $9.95 USD |
| $150+ | STANDARD (5 to 7 Bus Days) | FREE |
| $0 to $50 | PRIORITY (3 to 4 Bus Days) | $16.95 USD |
| $50.01 to $100 | PRIORITY (3 to 4 Bus Days) | $18.95 USD |
| $100.01 to $200 | PRIORITY (3 to 4 Bus Days) | $20.95 USD |
| $200.01 to $300 | PRIORITY (3 to 4 Bus Days) | $22.95 USD |
| $300.01+ | PRIORITY (3 to 4 Bus Days) | $24.95 USD |
*Please note: Business Days are M-F, we typically do not ship on weekends and these days are not included in the shipping time. It may take up to 48 hours for processing orders. For any questions regarding shipping times or if it is taking longer than expected, please email online@threadandseed.com and we will get back to you within 48 hours.
ORDERS
We accept Visa, MasterCard, American Express and Discover credit card payments as well as PayPal, Apple Pay, Meta Pay (Facebook / Instagram) and Google Pay.
We do not accept personal checks, money orders or direct bank transfers.
Note, your account will not be charged until your order actually ships.
If you need to change or cancel your order, please contact us immediately at online@threadandseed.com or text us during business hours M-F 10am to 5pm PST at 619-980-9278.
If an order has already been sent we cannot make any modifications.
You will receive a link to track your order via the email you provided when entering your account info. If you did not receive your link within 24 hours from when you submitted your order, please email online@threadandseed.com or text us during business hours M-F 10am to 5pm PST at 619-980-9278.
The current sales tax in San Diego will be added to all online orders.
IN-STORE PICKUPS
We sure do! All in-store pickups default to our South Park shop. If you wish to pick it up in our Banker's Hill location, please contact the South Park store via phone to let them know - 858-433-0950. You can text or call.
Pickups are typically ready within 72 hours subject to product availability. You will be notified via text and/or email when your order is ready for pickup. If you cannot make it to pickup your order within 3 days, please reply to the email or text to let them know when you can pick it up. We cannot hold pickups for more than 10 days.
Thread + Seed - South Park
2220 Fern St., San Diego Ca 92104
Text for questions! 858-433-0950
See store hours HERE.
Pickups ordered online follow our online return policy. To learn more visit our returns section.
Absolutely! Please have your order number that you were emailed ready for our sales team.
You can choose to get a refund back to the method of payment you used to place your order or exchange for items in the shop.
We offer returns for online orders within 30 days from when the item was received. All returns must meet the following requirements.
- Mailed back within 30 days of receiving your order.
- Must be unused, undamaged, and with all tags attached.
*customer responsible for shipping fees unless it is a manufacturer's defect or we were late on delivery.
Non-Returnable Items: Lingerie, Clean Beauty, Stationary, Sale or Discounted Items, Shoes, Special Order Items, Used or Worn Merchandise, Items with No tags Attached, Items Purchased In-store.
Please note: If there is a manufacturer's defect or we were late on delivery, we will make an exception.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
While Thread + Seed has no intention of selling your information, you can utilize the link below to assure your data is no longer utilized.
Do not sell my personal information
For all support matters you can email us at support@threadandseed.com.